There is a corner store somewhere near you with a piece of paper taped to a machine.

The paper says OUT OF ORDER. It was written with a marker that was running out of ink. It has been there for eleven days.

The owner is annoyed but not alarmed. The machine earns maybe a couple hundred dollars a month in fees. Losing that for a week and a half is unpleasant, not fatal.

The owner is wrong, and the way he is wrong is one of the most instructive mistakes in small business.

Money Bills GIF by Anderson .Paak

Gif by andersonpaak on Giphy

That machine was not a two hundred dollar a month asset. It was the reason a meaningful share of his customers walked through the door at all. And when it stopped working, they did not stand there disappointed.

They went to the store two blocks away.

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