Ask someone with a gold IRA who they do business with and you will usually get one name.
The company from the radio ad. The one that sent the free guide. The one on the letterhead.
That company is a dealer. They sold you metal.
They do not hold your gold. They do not hold your account. They have no ongoing responsibility to you at all once the transaction clears.
There are actually three companies involved in a gold IRA, and almost nobody can name all three. Which is a problem, because knowing which one does what tells you exactly who to call, who has power over your money, and who is quietly setting the price of everything.
Let us sort them out.